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Signatures

Signatures let you collect a hand-drawn signature on your device after completing a transaction. Whether a signature is required depends on which signature settings are enabled for your site.

ActionWhere
Capture signature after a transactionPrompted automatically when enabled
Test the signature padSettings > Test Signature

The Signature Dialog

When a signature is required, the Signature Form dialog opens automatically. The dialog title shows the transaction type, such as Receive Package Signature or Deliver Package Signature, and a detail line identifies the specific transaction or batch.

Draw your signature on the canvas using your finger or a stylus. When finished, tap Submit Signature. If you tap Submit Signature without drawing anything, the app prompts: You must provide a Signature!

There is no dedicated Cancel button. Close the dialog only after submitting a signature or if no signature is needed.

When Signature Prompts Appear

Signature prompts appear after a successful transaction when the matching signature setting is enabled. Examples of workflows that can trigger a signature prompt include:

  • Delivery operations - receive, route, and deliver flows prompt for a signature after the transaction is accepted by the server.

The full set of signature-enabled workflows varies by configuration. Your administrator controls which operations require a signature.

Testing Signatures

Test Signature is available in the mobile Settings screen. Tapping it opens the Signature Form dialog in a test context so you can verify that touch input and the signature canvas are working correctly.

Whether the pad opens depends on your site’s signature configuration. If the signature testing setting is not enabled, tapping Test Signature will not open the pad. Test signatures are not stored as production records.

Offline Queue Behavior

If your device is offline when a transaction is submitted, the transaction is saved to an on-device queue. When connectivity is restored and the queue drains, any queued transactions that required a signature will trigger a single Offline Queue signature prompt. The detail area shows how many offline transactions are being signed.

Boundaries

The following are outside the scope of this page:

  • Exact image format or output dimensions are not documented here and may vary.
  • Where saved signatures appear on the desktop depends on the transaction type and your site’s configuration.
  • The complete list of signature-enabled workflows is site-specific. Contact your administrator for the full list.

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